Dunelm is a well-known brand that specializes in homeware and furnishings. With a wide range of products that cater to various styles and preferences, Dunelm has established itself as a go-to destination for customers who want to enhance their living spaces. From curtains and bedding to furniture and decorations, Dunelm offers a diverse selection of high-quality items that are designed to transform any house into a home. The brand's commitment to delivering exceptional value and exceptional customer service has earned them a loyal following. With numerous stores across the country and an online presence, Dunelm continues to provide customers with a seamless shopping experience. Whether it's revamping a room or finding the perfect finishing touches, Dunelm is the ultimate destination for all homeware needs.
Reviews
It's a decent homeware store with good selection of products and some good offers I usually buy my bedding and towels here as well as kitchen utensils.
Seems to be short staffed though as there was only one person on the checkout, although there were others around the store.
Parking is good, and there's a coffee shop on the first floor.
Went in for foam sponge was guided to the corner at the back of the shop. There's no price on it, and it's looking slightly shabby over there. But I did get what I needed, and I am happy with my sponge.
Very nice clean shop. So many nice things to buy. Just disappointed by the café as I ordered a coffee and toastie. Got the coffee and they said they would bring my toastie to the table. I finished my coffee and they had not even started with putting the sandwich into the oven.
Be it they were short staffed, but they need training to put the sandwich into the oven before they start making the coffee. It's all about timing.
Good store, plenty of choice, poor customer care.
No customer care phone service, advetised phone number never answered.
On line chat only,
Delivery is useless,iten never arrived then when you phone they just want to give a refund and get rid of you.
So if its in store and you can take it home yourself, Fine.
If you need it delivered, Avoid
Dunelm has such a great range for the home. Their Dorma bedding is if the best quality, it’s lasts for years and looks as great as the day first bought ( it’s been many years ) I have just purchased home. Fantastic customer service from Dev at this branch. Going above and beyond with her pleasant nature.
Slough store intentionally overcharging. Bought paint everywhere 2.5l and it was displayed as £30 across all colours but got charged £32 at counter. Lady at checkout was not even bothered to check and correct. Instead she wanted me to go take a pic. Disgraceful to do this during Christmas time.
My review isn’t on the dunelm store in slough it is actually on Dunelm itself. On the website they offer a service click and collect in 3hrs, so I placed an order in the slough store as we was going to be in the area. After 6hrs I still did not have a message to say my order was ready. So on my way home I swung into the store and asked the checkout team, unfortunately my order could not be forfilled 😞. I was told I would receive a message to say I would be receiving a refund. I know it is Christmas time and December is busy month but don’t offer a 3hr service if you can’t deliver the goods.
The staff was very friendly and approachable.
The store looked big with with lots of cleaning products and homewares one day I will go and have a look maybe a store closer to home 🏡
Click and collect ...item ordered and paid for . Confirmation email recieved . drove 8 miles to get it and on arrival at the checkout after giving my order number I recieved an email to say item out of stock ...
a waste of my time and fuel . I wouldn't recommend using this service .
Location
Hours
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Monday
09:00 AM - 09:00 PM
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Tuesday
09:00 AM - 09:00 PM
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Wednesday
09:00 AM - 09:00 PM
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Thursday
09:00 AM - 09:00 PM
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Friday
09:00 AM - 09:00 PM
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Saturday
09:00 AM - 07:00 PM
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Sunday
10:30 AM - 04:30 PM
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